At netsurf we want you to have a trouble free internet experience. To help we have compiled the main questions that we receive in the following pages. If you still have a problem then please complete the free HelpDesk form and we will do our best to get back with an answer for you as soon as possible.

We also offer a free telephone helpline for the initial set up of a new account (for existing cust9omers please use the online help form only), available by calling (09) 9749874 during office hours Monday to Friday.

Problems connecting? - Remember to use your whole username, including @netsurf.co.nz, when connecting eg username= johnsmith@netsurf.co.nz

netsurf connection/ e-mail settings

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click here for help on setting up your new netsurf connection

click here for help on setting up your netsurf e-mail using MS Outlook Express

click here for other common questions and answers

For other queries use our on-line HelpDesk

- Submit your netsurf query in the following form, and we will get back to you as soon as possible: