At netsurf we want you to have a trouble free internet experience. To help we have compiled the main questions that we receive in the following pages. If you still have a problem then please complete the free HelpDesk form and we will do our best to get back with an answer for you as soon as possible.

We also offer a free telephone helpline for the initial set up of a new account (for existing cust9omers please use the online help form only), available by calling (09) 638787 during office hours Monday to Friday.

Problems connecting? - Remember to use your whole username, including @netsurf.co.nz, when connecting eg username= johnsmith@netsurf.co.nz

netsurf connection/ e-mail settings

* for PrePay customers and Pacific National customers, the toll free out of Auckland number is 0867 75263.

click here for help on setting up your new netsurf connection

click here for help on setting up your netsurf e-mail using MS Outlook Express

click here for other common questions and answers

For other queries use our on-line HelpDesk

- Submit your netsurf query in the following form, and we will get back to you as soon as possible: