Q. Error Message when connecting - "Invalid username or password"

» A. Retype in your username and password (your username must be the full name including netsurf.co.nz eg johnsmith@netsurf.co.nz). To check, go to Control Panel and click on Internet Options (you may need to switch to "classic view" on the left hand side of the control planel if you cannot see the internet options icon). Click on the connections tab and, making sure that the netsurf connection is highlighted in the box, click on the settings button. Check the username (this must include @netsurf.co.nz) and password and change if necessary. Click on apply and ok until you are back to the control panel.

Q. Error message when connecting " The remote computer did not respond"

» A. Check the dial up number you are connecting to (0867 40000 in Auckland) and your username (see above). To check, go to Control Panel and click on Internet Options (you may need to switch to "classic view" on the left hand side of the control planel if you cannot see the internet options icon). Click on the connections tab and, making sure that the netsurf connection is highlighted in the box, click on the settings button and check the username includes "@netsurf.co.nz". Click on the properties button and check the phone number and change if necessary. Click on apply and ok until you are back to the control panel.